RETURNS

Returns Policy:

Thank you for shopping with us at Anewin Shop. We strive to provide you with high-quality products and excellent customer service.

At this time, we do not offer returns or exchanges for products unless they arrive damaged or are lost in transit. We take great care in packaging and handling your orders to ensure they arrive in perfect condition. However, we understand that unforeseen circumstances can occur during shipping, and we want to address those issues promptly.

Damaged Products:

If you receive a damaged product, please contact our customer support team within 5 days of receiving your order. To assist us in resolving the issue, please provide detailed information about the damage, along with supporting photographs. Our customer support team will review your request and guide you through the next steps.

Lost in Transit:

In the unfortunate event that your order is lost in transit and has not been delivered within the expected timeframe, please reach out to our customer support team. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you the choice of a replacement (if available) or a refund for the lost item.

Return Authorization:

If you receive approval from our customer support team to return a damaged item, they will provide you with detailed instructions on how to proceed. Please note that we require the item to be returned in its original packaging, including any accessories or promotional materials that were included. We reserve the right to refuse a refund or exchange if the returned item is not in its original condition.

Refunds and Processing:

If your damaged or lost item is eligible for a refund or replacement, we will process it as quickly as possible. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your payment provider.

Contact Us:

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer support team at a.newin.journey@gmail.com

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again at Anewin Shop.